Refunds and Returns

We want to make sure you are delighted every time you shop with us, although occasionally we understand you may change your mind.

If you need to return an unused item you can do so within 14 days for an exchange or refund of the purchase price as required, less the delivery charge. Refunds will be processed within 7 working days of receiving the returned item. Simply visit Customer Service - Returns and request a Return ID. Details of how to return your product will be emailed to you within 48 hours. Returns

Please enclose a copy of your order inside each of the parcels.

All shipping costs of any returned goods remain the responsibility of the customer, and we recommend you obtain proof of posting or tracking details of your parcel in case of a problem.

The goods must be returned in the same condition as received and if possible with all packaging. We reserve the right to refuse or exchange an item if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.

Refunds can only be made to the original card of purchase or Paypal account used.

If you are returning an item because of an error on our part we will be happy to collect your item free of charge. Please contact us at sales@kenwoodchefrestore.co.uk

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