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Kenwood Chef Restore
 www.kenwoodchefrestore.co.uk
 Frequently Asked Questions

General

Restoration

Sales

Downloads

Payments

Collection / Delivery

Common Problems

 

 

General

What model is my Kenwood mixer?

Please look underside your machine on the information plate or view our models list - Click Here

 

Is your work guaranteed?

All our repairs carry a 6 month Guarantee.

 

How do I package my Kenwood Chef to send it to you?

We provide a link when booking in your machine, this gives step by step advice on how to package your machine for delivery.

 

When do I pay?

After we finish working on your machine we will email you an invoice. Payment must be made before the machine is dispatched. Ways to pay can be found - Here

 

Do you sell spare parts?

Yes, but only for modern Kenwood Chefs. Older model spare parts are reserved for our customers.

 

Do you service attachments?

No, sorry we don't currently have the necessary equipment.

 

Do you supply instruction manuals?

Yes, please see the 'Downloads' or 'User Manuals' pages on our website.

 

Are the Kenwood Chef mixers ready for folding?

The older A700 Series models are not, we recommend you only use at low speed for a few minutes as the main resistor runs very hot and may fail. A701 and newer models can be used for folding.

 

What do customers say about Kenwood Chef Restore?

Please see the feedback on our testimonials page - Here

 

Where are you?

We are based in Bridgwater, Somerset. TA6 6AQ.

 

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Restorations

What models do you Restore?

We can Restore any Kenwood Chef or Major model. Please see Find My Model page - Here

 

How do I contact you for a Restoration?

When you are certain you want to go ahead with your Restoration, please create an account in the webshop so we  have all your details and email us your Model number and Serial number. We will then email you packing details and explain what happens next.

 

Smoke came from my mixer when I used it, can this be Restored?

Yes we can repair it we can repair all serviceable motors during the Restoration process.

 

How long does it take to Fully Restore my Kenwood Chef?

Usually about 5 weeks if all goes well! A700 models may take a little longer.

 

What colour can I have it Powder Coated?

We are able to offer any colour of the rainbow or any RAL colour reference. See the colour palette on the Restorations webpage. You can also view larger colour swatches - Here

 

Why does my machine seem louder after the Restoration?

Your mixer may sound louder than before because the rubber feet may have been replaced, if the old feet were worn down preventing adequate airflow to the motor. By adding new feet the gap under the mixer has increased to ensure sufficient air flow and optimum cooling, but also contributing to the noise level. If you pick the mixer up off the work surface you will realise the full noise of the machine. The lack of airflow cooling to the motor makes the electronic components run hot and eventually fail. You are able to dampen the noise by placing the mixer on a towel, felt or rubber mat, but you must ensure it does not overheat. Some models have an air intake on the back so will be unaffected. 

Why does my Restored machine smell strange when working?

If your mixer was fitted with new electrical components you may experience a slight odour until they have reached operating temperature.

 

Why after my Restoration, would grease appear out of the medium speed outlet?

This sometimes happens and is due to the difference in temperature between the customer's kitchen and our workshop where the gearbox was reassembled. The temperature difference causes the grease to expand and overflow. Please remove excess with a cloth / tissue.  

 

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SALES

Do you sell Attachments?

Yes, please visit the Shop Online page - Here

 

Do you sell Accessories?

Yes, please visit the Shop Online page - Here

 

Do you sell Spare Parts?

Yes, but only for modern Kenwood Chefs. Please visit the Shop Online Page

Older model spare parts are reserved for our customers.

 

Do you sell New Mixers?

Yes, Please visit the Shop Online - Here

 

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Downloads

Where can I get an 'Instruction Manual?

Please visit  www.kenwoodchefservice.com for User Manuals and guides

 

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Payments

How can I pay?

We accept all forms of payment, please see the Payment page - Here

 

When do I pay?

After we finish working on your machine we will email you an invoice. Payment must be made before the machine is dispatched. Ways to pay can be found - Here

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Delivery

Can you tell me what time the delivery / collection will be?

Collections:

Generally, In the majority of postcode areas we can offer a morning or afternoon time window.

Otherwise it will be 9:00am to 5:30pm.

We may be able to arrange an unsigned collection if the parcel is left in a safe visible place, such as porch or greenhouse.

 

Deliveries:

We are unable to specify a time, but our courier will deliver to a work or neighbours address if required.

 

Do you supply a tracking number?

On the return of your machine, you will be emailed a tracking number and a courier company to follow your parcel. You just need to enter the number in the courier website and click track.

 

My machine was not Collected?

Please email us to rearrange the collection date or you may be able to contact the courier and ask them

 

My machine was not delivered?

Please check your Tracking Number given in your Return Confirmation email from us. The couriers will either leave a calling card or attempt to deliver it again the following working day. Please email us for further help.

 

My Machine has arrived damaged?

Please email us as soon as possible so we can report the damage to the couriers. Keep all packaging for inspection.

 

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Common Problems

Is it safe to use my old Aluminium mixer tools with food?

There are suggestions that food in direct contact with Aluminium cookware has health issues. The older tools that came with Kenwood Chefs are uncoated Aluminium and the newer tools are anodised or PTFE coated Aluminium. We advise anyone with concerns should "Google" this topic on the internet for further reading / advice.

Stainless steel mixer tools are safe, stable, can put in the dishwasher and will last a lifetime. Please see the mixers tools page in our shop, if your require new mixer tools. - Here

 

 

What can I do if the mixer tool knocks against the bottom of the bowl or isn't reaching the ingredients in the bottom of the bowl?

Adjust the height. Here's how: 1. Unplug. 2. Raise the mixer head and insert the whisk or beater. 3. Hold it and then loosen the nut 4. Lower the mixer head. 5. Adjust the height by turning the shaft. Ideally the whisk or K-beater should be almost touching the bottom of the bowl. 6. Raise the head, hold the whisk or K-beater and tighten the nut.

Please see your instruction manual or download one from our website.

 

Why is there oil dripping into my bowl from the beater socket and other outlets?

During our business of Servicing and Restoring Kenwood Chefs, we have become aware that some mixers have a problem with the grease inside the gearbox. The grease has broken down into a liquid form which begins to leak through the various outlets and the planetary hub socket. Because of this the gears inside the gearbox will be subject to faster wear as they are not being lubricated correctly. The solution would be to renew the grease in the gearbox with a new high performance grease to ensure it has proper lubrication. This will also extend its life and become a quieter running machine. Please check your machine has sufficient lubrication.

 

My slow drive plastic cover is stuck and I cannot remove it? A701/A, A900 and KM Series

The front slow drive plastic cover is held in place by a pin that slides into the side of the internal shaft. The underside plastic lever controls the release of this cover. Make sure the pin and spring action is working to enable you to release the cover. If it is working, the other usual problem is if the front slow drive is not used for a long period of time, a grease leak from out of the drive makes the plastic 'stick' hard within the metal case. You would need to pull the release lever and twist, pull, push and move the plastic cover around until it gives. If the release level is not pulled at the same time you will break the plastic inside.

 

My mixer tool is stuck in the planetary hub?

Yes, please email us for details.

 

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Please see our website for further details or if you have any questions, please do not hesitate to contact us! 

 

We look forward to hearing from you! 

 

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